Returns

If you changed your mind

You can return a product within 14 calendar days from the day you received it. You don’t need to give a reason. This applies to orders of any amount.

For us to accept a return:

• the product is unopened and unused, and its packaging is intact;
• you emailed us no later than day 14. It is enough to send the email before the period ends.

Products ordered on request are returned on the same terms. If your order hasn’t been paid for or shipped yet, just email us — we’ll cancel it without a return.

You can return part of an order. A set or a multipack can only be returned whole. You don’t need to send back gifts and samples that came with the order.

We don’t do exchanges: return the product and place a new order.

What can’t be returned

Opened or used products. This is a matter of hygiene: we can’t sell such a product to someone else.

If a product didn’t suit your skin or caused a reaction, but the product itself is not faulty, an opened item can’t be returned either. Before first use, try the product on a small area of skin.

These limits don’t apply to faulty products.

If the item is wrong or faulty

Email us with a photo if the product:

• was damaged or leaked in delivery;
• has a manufacturing defect;
• is past its expiry date;
• is not what you ordered or doesn’t match its description on the site.

We’ll replace it. If we have no replacement, we’ll refund you. We pay for shipping both ways. Opened packaging is not a problem here.

By law you can contact us within two years of receiving the product. The sooner you write, the easier it is for us to sort it out.

How to return

1. Email us at rail.gabdullin89@gmail.com: say you want to return a product and give the order date. Any wording will do — what matters is that you send it before the 14-day period ends.
2. Get our reply. We’ll confirm by email that we’ve received your notice and send the address to ship the product to.
3. Send the product within 7 days by courier service, to the address from our email. Pack it so it arrives intact.
4. Get your money. We’ll transfer it to the account the payment came from.

Money and shipping

We refund no later than 14 calendar days from the day of your email. We may wait until the product is back with us or until you send proof that you’ve shipped it.

Refunds are made by bank transfer to the account you paid from. We’ll use another account only if you ask us to.

If you return part of an order and the rest falls below the free-delivery threshold, we don’t charge delivery after the fact.

Seller and contact

If we can’t agree

Email us first — most issues are resolved in correspondence. If that doesn’t work, you may contact the Georgian Competition and Consumer Agency (gcca.gov.ge) or a court.